Complaints Officer jobs

Complaints & PALS Officer Job overview Are you passionate about helping people feel heard, supported and understood?...

Housing Complaints / Repairs Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working...

Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery....

Key responsibilities include: Managing and developing a team of Complaints Officers Overseeing complex and escalated Stage 2 complaints Leading engagement with the Housing Ombudsman Monitoring team performance, KPIs, and complaint handling quality...

Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to....

You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents....

Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives....

Support early intervention to prevent repeat issues Compliance & Quality Assurance Ensure compliance with the Housing Act, HHSRS, Building Regulations, and council policies Inspect works during and after completion to ensure quality and effectiveness Provide technical input for complaints,......

/strong> Ensure all activity complies with the Housing Act, HHSRS, Building Regulations, and council policies Inspect works in progress and post‑completion to assure quality, effectiveness, and value for money Contribute technical input to complaints responses, Ombudsman...

This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints....

You’ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won’t just resolve issues....

Some example of our exciting assignments include: Establishing a brand-new business unit for the Financial Ombudsman Service to manage millions of PPI mis-selling claims Helping a Global Pharmaceutical Company double their production volume of medical devices Partnering with the......

Contribute to complaints handling, Member enquiries, and Ombudsman investigations, applying learning to improve practice. Keep up to date with relevant legislation, policy, research, and best practice, maintaining professional registration requirements....

Manage performance, capability and engagement across the function Foster a culture of ownership, curiosity and continuous improvement Complaints Oversight & Compliance Ensure complaints are handled in line with DISP requirements, including timeliness, quality and fair outcomes Oversee Financial......

As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best...

Salary: £38,939 per annum Location: Flexible - able to travel within our operating region Hours: 37 Hours per week Closing Date: 15 June 2026 Are you an experienced housing professional with a passion...

Adecco is pleased to be recruiting a Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 1) for a large local authority's Housing division....

Technical Support Officer 37 Hours per week Salary Range £26,824 to £29,540 pa – pro rata for hours worked Type of Contract Fixed Term Contract – 2 years Location Hybrid / Stevenage About the role We are looking for a Technical...

(phone number removed) – Community Support Officer Contract – Temporary (12 months) Pay Rate – £16.97 per hour Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm) Start Date – Immediate...

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers...