Complaints Handler jobs

This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation....

You will ensure complaints are handled in line with legislation, Ombudsman expectations, and internal policies, delivering fair, transparent, and timely outcomes for residents....

This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints....

Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to....

You’ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won’t just resolve issues....

Some example of our exciting assignments include: Establishing a brand-new business unit for the Financial Ombudsman Service to manage millions of PPI mis-selling claims Helping a Global Pharmaceutical Company double their production volume of medical devices Partnering with the......

Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives....

Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery....

Support early intervention to prevent repeat issues Compliance & Quality Assurance Ensure compliance with the Housing Act, HHSRS, Building Regulations, and council policies Inspect works during and after completion to ensure quality and effectiveness Provide technical input for complaints,......

/strong> Ensure all activity complies with the Housing Act, HHSRS, Building Regulations, and council policies Inspect works in progress and post‑completion to assure quality, effectiveness, and value for money Contribute technical input to complaints responses, Ombudsman...

Contribute to complaints handling, Member enquiries, and Ombudsman investigations, applying learning to improve practice. Keep up to date with relevant legislation, policy, research, and best practice, maintaining professional registration requirements....

Manage performance, capability and engagement across the function Foster a culture of ownership, curiosity and continuous improvement Complaints Oversight & Compliance Ensure complaints are handled in line with DISP requirements, including timeliness, quality and fair outcomes Oversee Financial......

Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role...