Service Manager Posted 14/04/2024 by SimWest Engineering Quick apply Salary/Rate: £60000 - £70000/annum Location: Blackburn, Blackburn with Darwen Service Manager Sector: Engineering/Machinery Manufacturing Industry Location: Blackburn, Lancashire Salary: Up to £70,000 + Bonus & Benefits Join a leader in innovative machinery solutions, committed to enhancing operations and customer experiences in one of the fastest growing manufacturing sectors. They are seeking a proactive Service Manager to spearhead their global support team and push the boundaries of service excellence. What You'll Do: Manage and mentor a team of field service engineers to maintain the highest standards of service delivery. Develop and implement strategies to improve service efficiency and manage comprehensive field operations, including installation, maintenance, and troubleshooting. Act as the main liaison with customers, resolving service issues and fostering long-term trust. Ensure adherence to all safety and regulatory standards in all service activities. Conduct performance evaluations, facilitate training, and support your team's career development. Collaborate with sales and project teams to enhance customer satisfaction and operational success. Lead initiatives for process improvement, revenue growth, and cost reduction. What You'll Bring: Proven leadership in service management, ideally within relevant industrial machinery or engineering industries. Exceptional team leadership capabilities with a proven track record of motivating a cross functional engineering team (Mechanical, Electrical, Software). Resilience in high-pressure environments and adeptness at managing multiple priorities. Strong problem-solving skills with a commitment to continuous personal and team improvement. Excellent interpersonal and communication skills. Flexibility for travel as needed. What’s on Offer: A basic salary between £60,000 - £70,000 pa (dependent on experience). An attractive Bonus Scheme. 33 days holiday (including Bank Holidays) Private Healthcare & Life Assurance Schemes Salary sacrifice schemes. Career development opportunities within a leading company. Apply Today: Are you ready to lead and inspire? If you are passionate about service excellence and effective team management, we want to hear from you. Join a business that can offer a rewarding work environment where your efforts are recognised and valued. Type: Permanent Job ID: 221468647 Contract Length: N/A Job Reference: SW0022 View full descriptionHide full description