Quality and Governance Administrator

As the Quality and Governance Administrator you will be working with the Head of Reporting and Quality & Governance Manager to support the delivery of a safe and effective service, ensuring there is good visibility of clinical incidents and complaints.

You will have an opportunity to develop an in depth understanding of good governance practices within a Teleradiology setting, including working within continuous improvement methodologies.

Location: Fully Remote working

Job Type: Temporary

Duration of booking: Expected to last till November 2024 with possible extension

Proposed start date: ASAP

Pay Rates: Up to £16 per hour Umbrella

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office / Hospital

What you are responsible for:

•  Providing general administrative support to the Head of Reporting and Quality & Governance manager.
• Recording, responding, supporting and appropriately escalating incoming requests for information to support the timely investigation of clinical incidents.
• Supporting letter and report writing within Quality & Governance.

• Providing support and assistance to incident investigators outside of Reporting but within Group by facilitating retrieval of relevant archive documents or system data.
• Providing note taking support for all Quality & Governance meetings; including requesting relevant documentation ahead of meetings, circulating an agenda and minute-taking. 
• Support the Head of Reporting and Governance manager with incident investigations by interrogating patient record systems within Reporting to form accurate and informative incident timelines.
• Accurately summarise common themes within similar incidents, complaints and risks for review by the Head of Reporting, producing reports in a timely manner.
• In the context of meeting organisational KPI’s for the closure of incidents and complaints; keep track of open incidents/complaints, ensuring that the Governance Manager and Head of Reporting are aware if there is likely to be a breach.
• Provide cover as necessary for other areas of administration within Quality & Governance such as compliance and QSI
• Perform other relevant duties and tasks as assigned by management.

You have experience of:

• Working to deadlines

• Dealing with sensitive and confidential information
• Creating and formatting Excel spread sheets, Word documents and Visio Workflow diagrams.
• Clinical safeguarding practice.
• Coordinating action log compliance