Careline Administrator

Location: Tewkesbury

Salary: £24,000

This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role.

1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person.

2. Manage referrals to the network.

3. Provide relevant administration to support with case administration.

4. Investigate any invoice or network queries.

5. Manage reimbursements in accordance with relevant scheme rules and benefits.

6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive.

7. Complete any additional tasks requested by management.

8. Demonstrate a professional and respectful approach during all interactions.

9. Monitor dashboards and assist team leader in allocation of workloads and tasks.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.

2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR).

3. Have an excellent telephone manner.

4. Have excellent interpersonal communication skills.

5. Ensure that a professional and presentable dress code is adhered to when client facing.

6. Be comfortable working either on your own initiative or as part of a team.

7. Be able to follow procedures, adhere to policies and apply these to the scope of work.

8. Have a "can do" attitude when dealing with customer calls.

9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect.

10. Be confident, precise and helpful when dealing with any customer complaints.

11. Be able to demonstrate a high level of accuracy with good attention to detail.

12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support.

13. Employ a flexible attitude in relation to meeting the demands/needs of the work place.

14. Be able to work to tight deadlines and to be calm under pressure.

This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships