Service Technician
Ebbsfleet

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a Service Technician for the Ebbsfleet team to help provide Medstrom products to our customers across London and the South.

The Benefits

- Competitive basic salary of £24,463 p.a., with estimated potential earning of approx. £27,000+ with on-call payments
- Additional on-call payments
- London weighting (if lives within M25)
- Contributory pension scheme
- 33 days’ holiday inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including Cycle to Work
- Full induction with great training and support
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various environments.

Main responsibilities of the role

- Deliver clean, ready-to-use, products to and around customer sites
- Collect products after use and return to the service location for decontamination
- Disinfect, function check, repair and electrical safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment

Hours of work: 37.5 per week, working Tuesday to Saturday

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following:

Qualifications and experience requirements:

- Mechanical or electrical background desirable but not essential as full training will be provided
- Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided)
- Knowledge of Medstrom products would be desirable, but not essential

Personal Requirements:

- A proactive, ‘can-do’ attitude
- Excellent customer service skills
- Able to communicate effectively
- Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS Checked (or the willingness to complete one)

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.