Smart Solutions are working with an award winning manufacturer based in Swansea, who are actively recruiting for an exciting new role as Research Associate within our expanding clinical department. We are looking for a new team member, strongly fitting the User Research/Consumer Insight role. Candidates most suitable for this role will be T-Shaped individuals who are exceptionally skilled in at least one competence, yet cable of applying knowledge outside of one’s own area of expertise. Solid experience in the field of Product Development is desirable.

Key Responsibilities of the Research Associate :

• •Collect and analyse customer data from various sources to identify trends, patterns, and correlations.
• Develop and maintain customer segmentation models to better understand customer behaviour, preferences, and needs.
• Conduct in-depth analysis of customer journeys, interactions, touchpoints to identify pain points and areas for improvement.
• Collaborate with cross-functional teams, including marketing, product development, customer service (quality), to gather requirements and define KPIs for customer insights.
• Design and execute surveys, focus groups and other research methodologies to gather qualitative feedback and insights from customers.
• Utilise statistical techniques to forecast customer behavior and outcomes.
• Prepare reports, dashboards, and visualizations to communicate insights and recommendations.
• Report to the Clinical Director on progress at relevant intervals during execution of the project.
• Support the creation and substantiation plans for strong marketing claims.
• Safe-guard consumer satisfaction throughout the life cycle of the solution before product launch

Requirements of the Research Associate :

• Previous experience in a hands-on Market Research/Consumer Insight role.
• Experience delivering customer research projects.
• A mix of quantitative and qualitative experience.
• Experience with product and communication evaluation studies is desirable.
• Experience in group moderation or 1-1 interviews is desirable.

What you will get:

• Attractive starting salary between £35,000
• Permanent Contract with career progression
• Excellent company package including workplace pension, life assurance, product discounts and healthcare plan.

If this sounds of interest to you and you would like to find out more then why not click apply today and one of our team will come back to you.