Exciting Opportunity: Receptionist/Optical Assistant Needed in Brockenhurst, Hampshire!

Are you passionate about delivering outstanding customer service? Do you have a knack for organisation and communication?

Our client, an independent, family-owned opticians with three branches, is seeking a dedicated Receptionist/Optical Assistant to join their team on a full-time basis at their Brockenhurst location.

Role: Receptionist/Optical Assistant 
Location: Brokenhurst, Hampshire 
Salary: £12 - £12.50 per hour (37 hours per week) 
Opening Hours: 
Monday - Friday 09:00 - 17:00 
Saturday 09:00 - 16:30
Working Pattern: 5 days per week to include Saturdays (1 in 4 Saturdays off!) 
                                            
Role Overview:

As a Receptionist you will play a vital role in providing exceptional customer service to our client's valued customers. Your responsibilities will include:

·    Handling incoming phone calls and enquiries professionally and efficiently.
·    Managing appointments and maintaining the appointment diary accurately.
·    Assisting with order placements for lenses, frames, and other optical products.
·    Welcoming customers warmly and ensuring their needs are met.
·    Providing support with frame selection and offering advice on optical products when required.
·    Undertaking administrative tasks to ensure the smooth operation of the practice.

Requirements:

·    Excellent communication skills, both verbal and written.
·    Strong interpersonal skills and a friendly, approachable manner.
·    Ability to handle multiple tasks effectively in a fast-paced environment.
·    Previous experience in a customer service role is desirable.
·    Knowledge of optics and experience in an optical setting would be advantageous.
·    Willingness to learn and adapt to new responsibilities.

Benefits:

·    Competitive salary commensurate with experience.
·    Opportunity to work within a supportive and collaborative team environment.
·    Access to training and development opportunities to enhance optical knowledge.
·    Employee discounts on optical products.
·    Full-time position with regular working hours.
·    Free parking available 
·    Closed on Sundays! 

If you're a proactive individual with a passion for customer service and optics, we want to hear from you! Join our client's team and become an integral part of their family-owned business.