Customer Success Manager
Posted a week ago by Entrust Resource Solutions
Remote job
Customer Success Manager x 2
Location: Germany/Switzerland
We are supporting our cutting-edge client who are revolutionizing data management in the pharmaceutical industry to find not one, but two talented Customer Success Managers to join their team in Germany.
With your previously gained demonstrable experience and expertise in cloud data customer success, you will deliver an elite customer experience by employing a customer-centric approach. You will own all aspects of customer relationships including retention, expansion and satisfaction (measured by NPS & CSAT) in fact your customers will be at the heart of everything you do!
You will be responsible for managing customer onboarding with responsibility spanning your accounts’ entire customer journey and experience, including design and execution of personalized customer success plan. In order to do this, you will be exceptional at building close relationships with customers to understand their needs and maximising value.
Do you have what it takes?
Interested?
Reach out to Kellie Saul on (phone number removed), email (url removed) or message me through LinkedIn
Location: Germany/Switzerland
We are supporting our cutting-edge client who are revolutionizing data management in the pharmaceutical industry to find not one, but two talented Customer Success Managers to join their team in Germany.
With your previously gained demonstrable experience and expertise in cloud data customer success, you will deliver an elite customer experience by employing a customer-centric approach. You will own all aspects of customer relationships including retention, expansion and satisfaction (measured by NPS & CSAT) in fact your customers will be at the heart of everything you do!
You will be responsible for managing customer onboarding with responsibility spanning your accounts’ entire customer journey and experience, including design and execution of personalized customer success plan. In order to do this, you will be exceptional at building close relationships with customers to understand their needs and maximising value.
Do you have what it takes?
- You will have 7+ years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders.
- Experience in a cloud data success team.
- Degree in Biology, Biotechnology, Bioengineering or Information Technology and/or 5+ years’ experience in Life Sciences, SaaS/PaaS or software-based tech company
Interested?
Reach out to Kellie Saul on (phone number removed), email (url removed) or message me through LinkedIn
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 615608
- Job ID:
- 221481450
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit jobsaware.co.uk.
