Morson are exclusively partnering with a leading UK focused client who are looking to recruit a Head of HR Shared Services. This role and will be responsible for leading the HRSS / HR Operations team across the UK and will report in to the Chief People Officer.

Our client employs over 4,000 people across more than 30 sites in the UK. This role will be officially in Greater Manchester with hybrid working. Typically, this means 2-3 days per week in the office but you will manage your own diary & travel.  

Core areas of responsibility

• Lead the HR Shared Services function creating a ‘one team’ ethos to ensure the effective delivery of Employee Lifecycle interventions, including recruitment, on boarding, contracts, pay and people changes etc are delivered in an efficient, timely and accurate way.
• Liaise with IT to migrate our existing HR systems into a new digital solution without losing data or service.

HR Delivery

• Provide expert/professional advice, support and guidance to senior leaders across the group in relation to employee matters (including ER) acting as the escalation point for the HRSS Team.
• Oversee the provision of an advisory service on conditions of service & policies for UK based employees.
• Optimise our metrics-based approach and refine our reporting and analytics initiatives to ensure that our people goals are achieved on time and within budget
• Liaise regularly with BU HR teams to gather market intelligence and stakeholder feedback, identifying other areas of need to feed into business development activities.
• Develop a matrix management model and work closely with the BU HR teams to ensure joined up working in a collaborative and complementary way in terms of HRSS and local HR activity.
• Remodel transactional service delivery through digitally enabling more of the employee lifecycle, removing duplication, unnecessary steps/checks and define respective roles and responsibilities with greater clarity.
• Ensure our people practices and processes are compliant with data governance and relevant regulatory compliance and audit.
• Provide team training on new or changed processes and protocols, bring legislative changes to life and ensure the team is regularly refreshed and updated, and take ownership of their continuous professional development.
• Develop, implement and review appropriate policies and procedures to comply with legislative requirements and relevant terms and conditions.
• Work with IT to plan, test and implement Workday system changes and manage and communicate resulting changes to processes
• Support changes in business structure, e.g. from M&A activity, updating systems and processes to reflect

Payroll

• Proactive management of the payroll team & process, ensure all employees are paid accurately and on time
• Advise senior leaders on the application of Regulations and guidance on the employment and pay of employees
• In conjunction with the Payroll Manager develop, implement and review processes to monitor and reduce error rates
• Oversee changes in legislation, ensuring that pay impacting changes are reflected in related HR processes, and update where necessary

Recruitment

• Provide overall governance on the full range of employee services, ensure effective oversight of routines such as DBS checks, visa checks, any over or under payments
• Deliver a high quality and cost effective recruitment service to the Group ensuring that all advertising, and overseas appointments are delivered in line with SLA’s and with a high level of customer satisfaction.
• Deliver an effective recruitment service, ensuring contracts are issued on time and accurately
• Maximise the automation of recruitment administration

Capabilities required.

• Experience of using / overseeing HR system
• Broad knowledge and understanding of Human Resources management concepts and application, including a detailed knowledge and understanding of the employee lifecycle including ER, reward, payroll, recruitment and HR administration.
• Can demonstrate strong use of data insight to drive change.
• High level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations
• Experience of managing a range of HR Transactional Services, with HR systems management experience
• Experience of transforming and re-engineering expensive or ineffective processes
• Process mapping experience
• Detailed knowledge of HR legislation
• Experience of managing employees in deadline driven environment.
• Experience of managing the implementation of change.

This role is offering a highly competitive base salary & package of between £80,000 - £90,000. For more information, please contact the Search Partner - Craig Saxby at Morson Talent.