Are you seeking a new role where your outstanding customer engagement skills will be fully recognised and rewarded?

We are seeking an exceptional candidate to be the first point of contact and follow-up for all enquiries into the business.

A new, non-clinical role for a Patient Engagement Executive focused on taking people seamlessly through their journey from first enquiry through to new patient clinics as part of our high-level patient concierge service.

This role would particularly suit someone looking to progress from working in a high-end retail or luxury brand environment.

Alternatively, someone who has worked in a customer facing role for a high-quality hospitality, cosmetic or high value product / service business.

Why work with us?

Our decades of customer success are based on providing everyone with exceptional customer service and ensuring only the highest quality results are achieved every time.

Our team has a clear understanding of the service culture and pride themselves on delivering the best service to all patients, always.

As a bespoke, high-end cosmetic, independent practice you will work alongside highly regarded industry specialists and experts who represent our team. A trusted practice who are the first choice for family’s time after time

Creating smiles every day

You will be a brand ambassador for the business and strive to be a subject matter expert in all the aspects of services, customer engagement and customer journey that are part of the first-class service our customers need and expect.

As part of our amazing, dedicated, hardworking “Welcome Team”, you will have a key role in fully engaging with our customers every day.

You will have the support and engagement from the professional leadership team focused on ensuring the delivery of an exemplary customer service pathway of excellence every time.

How will you experience success with us?

You will be able to demonstrate ability in these key areas:

• Excellent presentation skills able to give a brilliant first impression.
• Developed, clear and engaging communication skills, both in person and via telephone 
• Demonstrable ability to learn in depth knowledge about services and products.
• Organised, able to focus on most important priorities and meet ongoing deadlines.
• Positive, confident in dealing with people on all levels. making a positive impact every day
• Professional, friendly, persuasive, able to communicate calmly and effectively in a busy team.
• IT and Social Media Savvy.

How we make you smile

Competitive salary

A progressive role with ongoing training and personal business development

Being a key member of a successful and growing business.

Based in great surroundings and a company you can be proud to represent.

Close to public transport.

Working pattern Monday to Friday 8am – 6pm (occasional Saturdays for open days scheduled in advance as part of a team)

If the skills and experience to meet this role and are seeking a lead role to fulfill your drive, enthusiasm, and ambition, APPLY NOW