About you

Are you dedicated to the highest level of customer engagement and service?

From a healthcare background, are you able to communicate effectively across all communication mediums?

Someone with will have a proven track record of liaising with a range of stakeholders and comfortable with collaborating with staff across various teams.

As Consultants Services Executive you will use the full range of your exceptional client relations skills, joining the Consultants Services Team for this highly regarded, independent, national organisation?

About the Job

This vital team ensure the organisation establishes and maintains engagement and a trusted relationship with consultants to deliver on the objectives which improves the choices of people regarding their treatments and healthcare every day.

This is the perfect opportunity for the successful candidate to become a part of this established, positive, engaged and motivated team that guides the consultants to provide and report the essential compliance information which will inform the public, our members, and the wider market sector of privately funded healthcare.

If you are seeking a role where your expertise and ability is fully recognised. The opportunity to work in a truly, collaborative, and supportive team where everybody’s personal contribution is visible and matters, please apply now.

HOW WILL YOU MAKE AN IMPACT?

Reporting to the Consultants Services Manager this is a key role for facilitating a range of engagement campaigns with consultants, professional associations, and wider stakeholders and for monitoring consultants’ progress towards compliance with the Private Healthcare Market Investigation Order (the Order).

You will produce and circulate communications aimed at encouraging consultants (including those newly identified through data received

You will identify and segment consultants, initiate contact and provide them with clear and useful guidance, advice, and information to assist them in completing their obligations.

Alongside assisting in the production of communications and guides for consultants, including portal content and e-newsletters, ensuring that information meets their needs and complies with data protection requirements.

WHAT YOU WILL BE DOING

• Supporting the engagement team with coordinating various member and consultant meetings.
• Sending out invitations, monitoring attendance, preparing and distributing meeting agendas, notes and papers.
• Monitoring engagement with consultants and produce regular reports for the team.
• Monitoring progress towards CMA compliance and report to the CMA in a format agreed with the Consultants Services Manager
• Maintaining the relevant areas of customer relationship management system,
• Identifying functional improvements for future development consideration.
• Preparing management reports for consultants, in support of the publication of any performance measures/fee information.
• Attending meetings with consultants.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

By demonstrating skills and knowledge in these essential areas

• Proven previous work experience in healthcare that has contained a significant amount of engagement with medical consultants is essential.
• Understanding of working within an organisation guided by certified information standards and information sharing protocols.
• Confident communication skills (both verbal and written via telephone, email, marketing, reporting and general correspondence)
• Demonstrating confidence in working with people from a range of backgrounds and having a high degree of confidentiality and personal integrity.
• Evidence of data analysis skills, with evidence of confidence and a strong command of Excel
• Excellent command of all Microsoft Office products and some Dot Digital communication packages desirable

• Proven experience of coordinating meetings and events meetings and presenting at these (remote or in person)

• Good problem analysis and resolution skills
• Effective presentation skills
• Good project management and planning skills

• CPD focused with the ability to take on the detailed aspects of the organisation, its purpose and compliance requirements and able to deliver this information to engage and support stakeholders involved.

HOW DO WE KEEP YOU SMILING?

• You will be a significant member of the Consultant Services team
• Working in an environment of collaboration and learning  
• Competitive salary
• Full range of benefits including generous Pension, Life Assurance, Health Assurance, Occupational Health and Healthcare
• Hybrid working pattern
• Staff social events and an active Social Committee which organises team gatherings and activities.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers, in a timely manner.

After your application has been selected, our resourcing team will reach out to you within 1 week to conduct an introductory call.

If you have the skills and experience to meet this role, please APPLY NOW for more information and a full Job Description.

Early application is encouraged as we reserve the right to close the role prior to end date once sufficient applications have been received.

We look forward to hearing from you.