Main Responsibilities:

• Support the Care Manager with day-to-day management of the Client Experience Team
• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
• Undertake consultations with potential clients and complete new client onboarding process
• Provide quality introductions of Care Pros and clients
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Support and develop of the client experience team and Care Professionals with a focus on retention
• Maintaining compliance with CQC
• Participate in on-call duties

What’s in it for you?

This role is a key part of the growth of our business into a new territory.  You will have the opportunity to be involved with growing a new business from the ground up, learning and developing your skills and knowledge along the way.  Being part of a family run, independently owned, Home Instead franchise gives you the best of both worlds.  Key business decision making and initiatives are managed locally, but we have the support of the Home Instead franchise network for all things HR and Compliance as well as peer support.   

We also offer benefits including:

• Career progression opportunities
• 20 days annual leave + Bank holidays
• Pension
• Paid mileage and bonus opportunities
• Employee Assistance Programme

Home Instead Beverley & Hull are proud to have won the Work Buzz 5 Star Employer Award every year since we opened our doors in 2020, we are also proud to be in the (url removed) “Top 20” for Yorkshire & the Humber.