· Understand and build effective and efficient schedules around our clients and CARE Professionals.

· Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

· Be responsive to changes in the schedule and liaise with relevant team members.

· Match CARE Professionals to new clients in conjunction with client services team and arrange introductions.

· Ensure client schedules are matched to their needs, with the same CARE Professional and the same times each week, where possible.

· Develop excellent relationships with both clients and CARE Professionals so both can enjoy positive experiences.

· Work with the recruitment team to ensure sufficient current and future staffing levels are met.

· Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.

· Add and maintain all client and CARE Professionals information onto to the electronic scheduling system.

· Carry out any other duties deemed necessary for the successful operation of the business.

· Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.