Chemical Customer Support
Posted a week ago by Eurofins BLC
The Role:
This role forms an intermediate between the commercial and laboratory teams, as the go to for technical support within customer services. The role involves dealing with and responding to technical queries and enquiries from customers and internally, as well as performing tasks to support the technical delivery of testing and projects.
Main Duties:
- To deal with and respond to technical queries and enquiries from internal and external stakeholders.
- To support with product assessments to enable booking-in and testing to commence.
- To undertake contract review (checking customer test requests) and perform the allocation of testing.
- To manage key products and services as they develop inclusive of (but not limited to) Cotton Origin Verification, Chem-ST, etc.
- To support with technical report writing as required.
- To support with the LIMS system, creating quotations and updating the system as required.
- To identify where there may be problems achieving customer expectations and escalate when required.
- To coordinate with other report writers to achieve on-time or early delivery.
- Performing any other reasonable duties to assist the testing team and the business.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000229556926
- Job ID:
- 1258000000000271838
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