As part of your senior role, you will be required to;

• Monitor and supervise the provision of care for our clients through existing quality assurance processes in line with current policies and procedures.
• Liaise with families and health care professionals.
• Be continually responsive to the changing needs of our clients.
• Conduct client care consultations
• Conduct audits and reports
• Conduct / participate in investigations as required
• Participate in internal and external audits
• Use digital technology including Access Care Planning, People Planner, IǪ Timecard, filestar
• Attend internal and external meetings
• Produce highly detailed person-centred care plans
• Be involved in the training and development of staff
• Provide support to the Assistant Care Manager
• Act as a positive role model and ambassador to Home Instead.
• Answer telephone in a professional, friendly, and knowledgeable manner.
• Understand GDPR and apply accordingly
• Maintain confidentiality
• Be part of the on-call rota

• This list is not exhaustive and may require ad hoc duties to support the business