Job Title: Account Manager 

Location: Homebased with client site visits 

Main Purpose of Role:

Do you have great customer care skills?  Are you proactive, forward thinking and always up for a challenge? Do you thrive in a fast paced, ever-changing environment?  Are you confident at presenting to clients at all levels? 

As an SGS Account Manager you would play a crucial role in building and maintaining relationships with clients, ensuring their satisfaction and timely product launches.  Here's what you can expect from the role:

Responsibilities:

• Be the primary point of contact for SGS clients, translating their needs and objectives into commercially sound realities.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Develop account strategies to achieve client goals.
• Attend weekly and ad hoc meetings with clients and partners to provide detailed written and verbal updates on all projects, highlighting any issues or delays.   Ensure any SGS actions are completed in a timely manner.
• Become the SGS expert in the client’s business, understanding their product launch process and policy requirements inside out.
• Liaison between internal departments and clients for project queries
• Work with our operational teams to ensure clients queries are answered and resolved.
• Prepare reports and presentations to provide insights and updates to clients.