· To ensure the care provided is fully compliant with CQC and Home Instead Care policies and regulations. This needs to be evidenced in Care planning and documentation used on Birdie.

· Be able to cover the Nuneaton,Hickley Burbage and The edge of Blaby District area.

· Ensure that Birdie is up to date and accurately reflected.

· Answer each incoming call in a positive, professional, and friendly manner.

· To take part in the on-call rota.

· To provide care to clients as needed as requested.

· To attend Care professional meetings when being held.

· To support and work alongside the care pros and other members of staff assisting them when needed.

· Alternative weekends and covering visits when needed.

· Support work colleagues where needed.

· Covering the on -call phone when also needed.

· Using own initiative

· Taking part in service reviews/Care plans